This agreement is intended to stipulate the rights, duties, and responsibilities of the Company and service users regarding the use of the services provided by AIMED (hereinafter referred to as the "Company") through mobile devices and services related to it, such as networks, websites, and other services (hereinafter referred to as the "Service").
① The terms used in this agreement are defined as follows:
② The definitions of terms used in this agreement, except for those defined in Article 1, are as stipulated by relevant laws and regulations and policies for specific services. In the absence of such stipulations, common practice prevails.
1. The Company posts the contents of this Agreement within the game service or its linked screens, so that users can access them. In this case, important contents of this Agreement, such as service termination, withdrawal of subscription, refund, contract cancellation, termination, and the Company's exemption clauses, shall be marked clearly with bold letters, colors, symbols, or by providing a separate linked screen to make it easy for users to understand.
2. If the Company amends this Agreement, it shall notify users at least seven (7) days in advance from the effective date of such amendment, by posting the date of application and the amended contents on the game service or its linked screens. However, in the case of any unfavorable or significant amendments to users, the Company shall post such amendments at least thirty (30) days in advance from the effective date in the same manner as above and notify users through the methods specified in Article 27, Section 1. In this case, the Company shall clearly indicate the pre-amendment contents and the post-amendment contents for easy user comparison.
3. If the Company amends this Agreement, it shall confirm whether the user agrees to the amended Agreement. The Company shall notify users that if they do not express their agreement or disagreement with the amended Agreement, the Company shall regard this as an agreement to the amended Agreement. Users who disagree with the amended Agreement may terminate the Service Use Agreement.
4. The Company shall make efforts to enable users to ask questions and receive answers about the content of this Agreement.
5. The Company may amend this Agreement within the scope that does not violate related laws, including the "Act on Consumer Protection in Electronic Commerce, Etc.," the "Act on Regulation of Standardized Contracts," the "Game Industry Promotion Act," the "Information and Communication Network Use Promotion and Information Protection Act," and the "Content Industry Promotion Act."
① The Service Agreement is concluded when an individual who wishes to become a member (hereinafter referred to as the "Applicant") agrees to the contents of this Agreement, applies for service use, and the Company accepts the application.
② The Company generally accepts the application of the Applicant. However, the Company may refuse to approve the following applications:
③ The Company may withhold approval for applications that fall under any of the following until the reasons for doing so are resolved:
Matters not prescribed in this Agreement and matters of interpretation of this Agreement shall be governed by relevant laws such as the "Act on Consumer Protection in Electronic Commerce, Etc.," the "Act on Regulation of Standardized Contracts," the "Game Industry Promotion Act," the "Information and Communication Network Use Promotion and Information Protection Act," the "Content Industry Promotion Act," or general practices.
① The Company may establish operational policies ("Operational Policies") for matters necessary to apply the Agreement and matters delegated in specific scope by the Agreement.
② The Company shall post the contents of the Operational Policies in the Game Service or its related screens so that Members can become aware of them.
③ In the event of amending the Operational Policies, the procedures in Article 4, Paragraph 2 shall apply. However, when the amendments to the Operational Policies fall under any of the following subparagraphs, they shall be notified in advance as prescribed in Paragraph 2.
② Depending on the nature of the service, information introduced by the Member, such as nicknames, character photos, status information, and other information for self-introduction, which is unrelated to personal information, may be disclosed.
③ The Company shall not provide a Member's personal information to a third party without the Member's consent, except in cases where there is a request from relevant government agencies, etc., as required by relevant laws.
④ The Company shall not be responsible for any damages arising from a Member's personal information being leaked due to the Member's own fault.
① The Company shall faithfully adhere to the exercise of the rights and obligations under the relevant laws and the Agreement.
③ In the event of an equipment malfunction or loss/destruction of data during service improvement to provide continuous and stable services, the Company shall make the best efforts to repair or recover it without delay unless there is a force majeure event, a state of emergency, or a technical issue that cannot be resolved with current technology.
① Members shall not engage in the following activities in connection with the use of the services provided by the Company:
② Members are responsible for managing their accounts and mobile devices and must not allow others to use them. The Company is not responsible for any damages incurred due to inadequate management of mobile devices or allowing others to use them.
③ Members must set and manage a payment password to prevent unauthorized payment on each open market. The Company is not responsible for damages caused by a Member's negligence.
④ The Company may establish specific details for the following activities, and Members must follow them:
① The Company shall provide the service immediately for Members who have completed the service agreement in accordance with the provisions of Article 5. However, for certain services, the Company may commence the service from a designated date according to its needs.
② When providing game services to Members, the Company may also provide additional services in addition to the services specified in this Agreement.
③ The Company may differentiate Members' levels and set distinctions in terms of usage time, frequency, and the scope of provided services.
① Game services are provided by the Company during the hours specified in accordance with the Company's business policy. The Company will inform the service hours on the game application's initial screen or through game service announcements.
② Notwithstanding paragraph 1, the Company may temporarily suspend the entire service or part of the service in the following cases. In this case, the Company shall announce the reason and duration of the suspension in advance through the game application's initial screen or game service announcements. However, if there are unavoidable reasons for not announcing it in advance, it may be announced afterward.
③ The Company provides services using a dedicated application for mobile devices or a network. Members can use the services either by downloading and installing the application or by using a network for free or a fee.
④ In the case of paid content, you must pay the specified fee to use the service. When downloading an application or using a service through the network, separate fees specified by your mobile communication company may apply.
⑤ Services downloaded and installed as applications or used through a network are provided according to the characteristics of the mobile device and the mobile communication company. In the case of changes in mobile devices, phone numbers, or international roaming, the use of all or part of the content may be impossible, and the Company is not responsible for this.
⑥ For services downloaded and installed or used through a network, background processes may run. In this case, additional charges may apply according to the characteristics of the mobile device or the mobile communication company, and the Company is not responsible for this.
① The Company may change the service due to operational or technical reasons necessary for the provision of smooth game services. In such cases, the Company will notify the details of the change within the game service before the change. However, in cases where changes are unavoidably necessary, such as bug fixes, error corrections, or emergency updates, or when the changes are not significant, notice may be given after the fact.
② If the Company finds it difficult to continue the game service due to the cessation of business due to transfer, division, merger, etc., expiration of the game service agreement, significant deterioration in the profitability of the game service, or other major operational reasons, the Company may suspend the entire service. In this case, the Company shall announce the suspension date, the reason for the suspension, compensation conditions, and other relevant information on the initial screen of the game application or its connected screen 30 days prior to the suspension date. The Company will also notify the Members through the method specified in Article 27, Paragraph 1.
③ In the case of paragraph 2, the Company will refund paid items for which the usage period has not expired in accordance with Article 24, Paragraph 3.
① The Company may store and retain chat contents exchanged among Members, and this information is possessed only by the Company. The Company may allow third parties to access this information only when authorized by law in cases of dispute resolution, handling of complaints, or maintenance of game order.
② When the Company or a third party accesses chat information in accordance with paragraph 1, the Company shall notify the Member in advance of the reasons and scope of access. However, in cases involving investigations, handling, verification, or damages resulting from prohibited acts in accordance with Article 10, Paragraph 1, the Company may provide notification afterward.
③ For smooth and stable operation of the service and improvement of service quality, the Company may collect and use information about Members' mobile device settings, specifications, operating systems, versions, etc., excluding personal information.
④ For the purpose of service improvement and providing services to Members, the Company may request additional information from Members. Members may either accept or reject this request, and if the Company makes such a request, it will also inform Members that they have the option to decline.
① The Company may display advertisements within the game service related to the operation of the service. In addition, the Company may send promotional information to Members who have consented to receive such information via email, text messages (LMS/SMS), push notifications, and similar methods. Members can refuse to receive such information at any time, and the Company will not send promotional information to Members who have declined.
② Through banners, links, and other methods provided in the services, the Company may connect to advertisements or services provided by third parties.
③ In cases where third-party advertisements or services are connected as described in paragraph 2, the services provided in those areas are not the Company's service areas. Therefore, the Company does not guarantee reliability, stability, and other aspects of these services and is not responsible for any losses incurred by Members. However, this is not the case if the Company has intentionally or negligently facilitated the occurrence of the damages or failed to take measures to prevent them.
① The copyright and other intellectual property rights of the content within the game service created by the Company belong to the Company.
② Members must not replicate, transmit, or use for profit the information obtained through the use of game services provided by the Company, which includes information for which the intellectual property rights belong to the Company or its providers, without the prior consent of the Company or the provider. This also includes editing, publicizing, performing, distributing, broadcasting, creating derivative works, and other methods.
③ Members permit the Company to use user content, including communication, images, sound, and all data and information ("User Content"), displayed in the game or uploaded or transmitted by Members or other users through the game application or game service in the following ways and conditions:
④ The Company will not use Members' User Content (such as postings on general bulletin boards) that is not displayed in the game or not integrated into the game service without the explicit consent of the Member. Members can delete such User Content at any time.
⑤ If the Company determines that the postings or registrations within the service are considered as a prohibited act under Article 10, Paragraph 1, the Company may delete or move such content or refuse registration without prior notice.
⑥ If a member's legal interests are infringed upon by information posted on bulletin boards or other platforms operated by the company, the member can request the company to delete such information or post a rebuttal. In this case, the company will promptly take necessary measures and notify the applicant of these actions.
⑦ This article remains effective as long as the Company operates the game service and continues to apply even after a Member withdraws from the service.
① Paid content purchased by Members within the game service can only be used on the mobile device on which the application was downloaded or installed.
② The usage period of paid content purchased by Members is based on the period specified at the time of purchase. However, in the case of a service suspension as stated in Article 13, Paragraph 2, the usage period of paid content without a specified period extends until the service suspension announcement date.
① Members must not engage in actions that violate the obligations of Members as specified in Article 10. If such actions occur, the Company may take measures including restrictions on the Member's service usage, deletion of related information (such as posts, photos, videos), and other restrictions without prior notice. The specific reasons and procedures for usage restrictions will be determined in accordance with the operation policies of individual games as specified in Article 19, Paragraph 1.
② If the usage restriction in Paragraph 1 is justified, the Company will not compensate Members for any losses incurred due to the usage restriction.
③ Until an investigation is completed, the Company may suspend the service usage of the relevant account as described in Paragraph 1, and the reasons for such action are as follows:
④ After an investigation is completed as per Paragraph 3, for paid game services, the Company will extend the Member's usage period by the duration of the suspension, or provide equivalent compensation in the form of paid services or in-game currency, unless the Member falls under any of the categories listed in Paragraph 3.
① The Company shall establish the specific reasons and procedures for usage restrictions in accordance with the operational policies, taking into consideration the content, extent, frequency, results, and so forth of the prohibited actions as specified in Article 10, Paragraph 1.
② In cases where the Company imposes the usage restriction as per Article 18, Paragraph 1, the Company shall provide prior notification to the Member of the following matters. However, in cases where it is urgently necessary to take action, notification may be provided afterward.
① If a Member wishes to dispute the Company's usage restriction measures, they must submit a written objection within 14 days of receiving notification of such measures. The objection must be submitted to the Company in writing, by electronic mail, or by other similar means, and it should contain the reasons for the objection.
② The Company shall respond to the objection within 15 days from the date of receiving the objection letter, by written response, electronic mail, or other similar means. However, if it is not possible to provide a response within this period, the Company shall notify the reasons and schedule for the response.
③ If the reasons for the objection are found to be valid, the Company shall take appropriate measures in accordance with those reasons.
① The imposition and payment of fees for the purchase of content shall generally follow the policies and methods established by mobile carriers, open market operators, and similar entities. Furthermore, the spending limits for each payment method may be established or adjusted by the Company according to policies set by the Company or government guidelines.
② When fees for the purchase of content are paid in a foreign currency, the actual amount billed may differ from the price displayed in the store or other service due to exchange rates, fees, and similar factors.v
① Members who have entered into an agreement with the Company for the purchase of paid content may exercise their right of withdrawal within 7 days from the later of the date of purchase agreement and the date the content becomes available, without incurring separate fees or penalties.
② Members cannot exercise the right of withdrawal according to paragraph 1 in the following cases. However, in the case of a purchase agreement consisting of divisible content, the restrictions on the right of withdrawal do not apply to the remaining parts of the agreement that do not meet the criteria below:
③ When content is ineligible for withdrawal due to the criteria specified in paragraph 2, the Company shall clearly indicate this in a place where the Member can easily view the information and take measures so that the Member's exercise of the right of withdrawal is not hindered, including the provision of trial-use products for such content or, in cases where it is difficult to provide trial-use products, by providing information about the content. If the Company fails to take these actions, Members may exercise their right of withdrawal regardless of the restrictions specified in paragraph 2.
④ Despite paragraphs 1 and 2, Members may exercise their right of withdrawal within 3 months from the date when the content, which has been purchased, became available if the content's actual performance differs from the description in the advertisement, or the execution of the purchase agreement has not been as described.
⑤ When a Member withdraws their request, the Company will confirm the purchase details through the platform operator or open market operator. The Company may also contact the Member to verify their valid withdrawal reasons and request additional documentation.
⑥ According to the procedures specified in paragraphs 1 to 4, when a withdrawal is made, the Company will promptly collect the paid content from the Member and refund the payment within three business days. In cases where the Company has delayed the refund, interest is calculated based on the rates provided in Article 21-3 of the "Consumer Protection Act in E-Commerce" and paid.
⑦ When a minor enters into a purchase agreement for content using a mobile device, the Company shall provide notification that the minor or their legal representative can cancel the agreement if no consent has been given. If a minor enters into a purchase agreement without the consent of a legal representative, either the minor or the legal representative may cancel the agreement. However, if a minor has purchased content using property for which a legal representative has granted permission or has made the legal representative believe that consent has been granted by deception, the agreement cannot be canceled.
⑧ The determination of whether the parties to the content purchase agreement are minors is made based on the mobile device used for payment, payment executer information, and payment method payer information. The Company may request the submission of documents that prove the minor's status and legal representation to verify valid cancellation.
① If an overpayment occurs, the Company will refund the overpayment to the Member. However, in cases where overpayment is caused by the Member's fault without any intention or negligence on the part of the Company, the Member shall bear the actual costs associated with the refund within a reasonable range.
② Payment through the application follows the payment method provided by open market operators. If overpayment occurs during the payment process, the Member must request a refund from the Company or the open market operator.
③ Communication fees (call charges, data communication charges, etc.) incurred due to downloading the application or using network services may be excluded from the refund target.
④ Refund procedures are carried out according to the policies of the open market operator or the Company, depending on the operating system of the mobile device being used for the service.
⑤ In order to process the refund of an overpayment, the Company may contact the Member based on information provided by the Member and request additional information if necessary. The Company will refund the overpayment within three business days from the date of receiving the necessary information from the Member.
① Members may terminate the service agreement through membership withdrawal at any time if they do not wish to use the service anymore. When a Member withdraws, all game usage information held by the Member within the game service will be deleted and become unrecoverable.
② If a Member withdraws, game usage will become impossible, and if seven days have passed, all game usage information held by the Member within the game service will be deleted and become unrecoverable.
③ If a Member requests restoration within seven days after withdrawing, the termination of the service agreement will be canceled, and the Member will be able to reuse all game usage information held within the game service.
④ If there is a compelling reason, such as when a Member conducts acts prohibited by these terms and conditions, operational policies, or service policies, and it is determined that this agreement cannot be maintained, the Company may, with reasonable prior notice, suspend service use or terminate the service agreement within a set period.
⑤ Refund and compensation according to paragraphs 1 and 4 shall be processed according to the "Guidelines for Content Users' Protection."
⑥ If a Member has not used the Company's service continuously for one year starting from the most recent service usage date, the Company may terminate the service agreement to protect the personal information of Members and take measures to destroy personal information, and the Member will be notified of the fact and the destruction of personal information through notice 30 days prior to these actions.
① The Company or a Member shall be responsible for compensating the other party for any damages incurred as a result of a violation of these terms and conditions. However, this does not apply if there is no intent or negligence.
② In cases where the Company enters into an affiliation agreement with an individual service provider and provides individual services to Members, if a Member incurs damages due to the intent or negligence of the individual service provider after agreeing to the individual service terms, the individual service provider shall be responsible for such damages.
① The Company shall not be liable for any damages arising from the inability to provide services due to natural disasters or other equivalent force majeure circumstances.
② The Company shall not be liable for damages arising from maintenance, replacement, regular inspections, construction, or other similar reasons for service equipment. However, this does not apply in cases where there is intent or gross negligence on the part of the Company.
③ The Company shall not be liable for service disruptions caused by the intent or negligence of a Member. However, this does not apply if there are unavoidable or justifiable reasons on the part of the Member.
④ The Company is not responsible for the reliability, accuracy, or other aspects of information or data posted by Members in relation to the service, unless there is intent or gross negligence on the part of the Company.
⑤ The Company is not obliged to intervene in transactions or disputes arising from the use of the service between Members or between Members and third parties, and shall not be liable for any damages resulting from such transactions or disputes.
⑥ The Company is not liable for damages incurred by Members in connection with the use of free services. However, this does not apply in cases where there is intent or gross negligence on the part of the Company.
⑦ The Company is not responsible for Members not achieving the benefits they expected from using the service.
⑧ The Company is not responsible for the loss of a Member's in-game experience points, level, items, game money, or the like. However, this does not apply if there is intent or gross negligence on the part of the Company.
⑨ The Company is not responsible for third-party payments resulting from the negligence of a Member, such as managing mobile device passwords or passwords provided by open market operators. However, this does not apply if there is intent or gross negligence on the part of the Company.
⑩ The Company is not responsible for cases where a Member cannot use all or some of the functions of the content due to changes in mobile devices, changes in mobile device numbers, changes in operating system (OS) versions, overseas roaming, changes in communication service providers, etc. However, this does not apply if there is intent or gross negligence on the part of the Company.
⑪ The Company is not responsible if a Member has deleted the provided content or account information. However, this does not apply if there is intent or gross negligence on the part of the Company.
⑫ The Company is not responsible for damages incurred by temporary members through service usage. However, this does not apply if there is intent or gross negligence on the part of the Company.
① When the Company notifies Members, it may be done through the Member's email address, electronic memo, in-game service in-game mail, text messages (LMS/SMS), and the like.
② If the Company needs to notify all Members, it can substitute the notification by posting it in the in-game service for more than seven days or by providing a popup screen and the like.
These terms and conditions are governed and interpreted under the laws of the Republic of Korea. In the event of a lawsuit arising between the Company and a Member, the competent court specified by law shall be the jurisdictional court.
① The Company will guide Members on how to provide opinions or complaints within the game service or on linked screens, considering the convenience of Members. The Company operates dedicated personnel to handle these opinions or complaints from Members.
② If the Company objectively recognizes that the opinions or complaints submitted by Members are valid, it will process them promptly within a reasonable period. However, if the processing takes a long time, the Company will announce the reasons for the delay and the processing schedule within the game service or notify in accordance with Article 27, Paragraph 1.
③ If a dispute arises between the Company and a Member, and it is to be arbitrated by a third-party dispute resolution organization, the Company shall sincerely provide evidence of the measures taken against Members, and shall comply with the arbitration of the dispute resolution organization.
These terms and conditions shall be effective from October 27, 2023.